Terms & Conditions updated Jan 2010

We do value your custom but due to responsibility of our service to a user and in line with the long distance selling act it is law to provide Terms & Conditions in line with our service provision. This is to protect both client and hosting supplier.

Please note all hosting contracts are for 1 year roll on renewable. If you wish to cancel your hosting contract then please notify us by e-mail or support ticket within 28 days notice before your renewal date as you will be liable for the next 12 months payment even if non use of hosting. This is to cover our costs in maintaining the account & administration costs. All monthly contracts are for minimum 12 months. Cancellation would require the remaining month’s payments to be made upfront to cover the cost of the paid license server fees.

Signing up to the right package / Important Advise
Please don’t sign up to a personal / basic package if you are a business user as you will come under a different Service Level Agreement then our paid business users. This can be critical if an issue arises as all business users will come first in any support issue as this could affect loss of business for them. If you are an existing customer then we will be happy to review your package and make sure you are on the correct package and support agreement. Please e-mail our sales team. services@asp-host.co.uk

Support Service Level Agreements / All our packages are 99% uptime
All support is to be submitted by support ticket or by calling our support number to warrant all support issues and be valid for Service level Agreement in agreement to your sign up package. We respond to every support ticket and call back for any voice mail left if the number is clear and contact details provided.

PAYMENT POLICIES

All accounts are set up on a prepay basis. ASP-Host.co.uk reserves the right to review price changes on an annual basis in line with inflation or issue of a new web hosting package. All pricing is guaranteed for the period of pre-payment on length of service.

Change of contact address, person & E-mail contact address
To avoid any delay in support or invoicing please inform us of an alternative contact E-mail or change of address. This can be changed within your client login details or e-mail us at services@asp-host.co.uk. We can not be responsible for any downtime if we have not been updated with contact details or if you have high level spam filtering. Please make sure we are on your safe E-mail list.

Renewal of Domain Names and Hosting is the responsibility of the customer
Renewal of Domain Names and Hosting is the responsibility of the customer, should ASP-Host.co.uk have not received payment for the renewal of any or all services due for renewal by the provided due date. We reserve the right to suspend services and to allow domain names to lapse which may result in domain names becoming available for registration, until payment has been received. All customers will be notified by E-mail in advance of renewal date. It's the customer responsibility to inform Asp - Host of E-mail and address contact change for renewal notification.

If payment is not made within invoice payment date then ASP-Host.co.uk may immediately suspend any services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

All payment is in UK sterling. Any payment made in other currencies will either be refused, or an additional charge made.
ASP-Host.co.uk provides World Wide Web page hosting. If illegal content or fraud is found then we have a right to suspend the services until further investigation.

PAYMENT OPTIONS

ASP-Host.co.uk accepts the following payment options:

Credit / Debit Cards:
We accept credit and debit cards excluding American Express.
Cheque Payment:
Cheques should be made payable to: ASP-Host.co.uk. ASP-Host.co.uk cannot guarantee that a service will be provided until after any received cheques have been cleared.
Paypal Payment:
Payment should be made in UK Pounds Sterling, and sent to paypal@ASP-Host.co.uk. ASP-Host.co.uk cannot guarantee that a service will be provided until after the payment has been received.
Bank Transfer:
You will be supplied with our banking details on signing up. ASP-Host.co.uk cannot guarantee that a service will be provided until after any funds have cleared.
Standing Order:
You will be supplied with a standing order form on signing up. ASP-Host.co.uk cannot guarantee that a service will be provided until after any funds have cleared.

Any non-payment will be referred to a credit collection agency to collect the fee on our behalf in line with the long distance selling act to protect both consumer and supplier. This only affects clients who fail to meet the sign up agreement. A late payment fee and collection administration fee will be applied hence it is important to contact us within 28 days if you wish to cancel or to simply inform us of your circumstances including any debt issues which we can provide an installment settlement. Please do talk to us as we can help as we long to keep your custom.

CANCELLATION AND REFUNDS / 14 Day Refund period

Welcome Details on Sign up
All our account welcome details are sent within 24 hours or sooner same day on sign up agreement.
ASP-Host.co.uk reserves the right to cancel the service at any time for misuse of service or late payment past 4 weeks due. If a customer contravenes ASP Host terms of service a refund will not be issued in the event of a cancellation. Customers may cancel their account at any time. Fees charged on a prepay basis are non-refundable. Money Back is within 14 days from signup only if fault of ASP HOST and response times not delivered within the Service Level Agreement. We can not refund due to lack customer skills in uploading a website or lack of Web Hosting knowledge with control panel or Web scripting issues. There will be an low admin fee for each DNS release of any co.uk, .com, .net or international domain name taken as a configuration charge as standard in IT work. This is to cover time and configuration IP DNS changes only as will take time with contact from domain name supplier. All costs exclude VAT.

Service level Agreements

Please read response times for different packages in regard to service level agreements. Please make sure you have signed up for the right package when it comes to response times. If your website is for a business then its important you sign up for a business package for priority response times in regard to any issues. All Business Packages come with 1 hour to 4 hour response times depending on issue. Most issues are dealt with immediately depending on the number of requests submitted by other users. It is not advised to sign up for a home account if you wish to use your web site for business purposes.

All Starter and Home packages come with the following Service level Agreements:
First Line support issues / response times from 2 – 4 hours. Example loss of Passwords and Basic connection problems and E-mail issues. Advanced Response issues such as any problems with databases, any down time and e-mails problems can be 4 hours or more depending on individual issue. All service level agreements are valid by support ticket submission only. We operate support by an E-mail support ticket system for security and audit requirements to track all issues and to make sure all issues are dealt with. All support tickets are dealt with and responded to. Please always check your junk mail folders or spam filters to make sure asp-host.co.uk is not reported as spam by your filter or Internet Service provider.

UNLIMITED USE POLICY

High bandwidth usage: ASP-Host.co.uk offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, ASP-Host.co.uk may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, ASP-Host.co.uk reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY

Resources are defined as bandwidth and/or processor utilization. ASP-Host.co.uk may implement the following policy to its sole discretion:

When a web site is found to be monopolizing the resources available ASP-Host.co.uk reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby ASP-Host.co.uk continues hosting the web site for an additional fee.

SERVER USE

ASP-Host.co.uk provides World Wide Web page hosting. If illegal content or fraud is found then ASP-Host.co.uk have the right to suspend all services until further investigation.
ASP-Host.co.uk reserves the right to refuse service and /or access to its servers to anyone.
ASP-Host.co.uk do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Government regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of ASP-Host.co.uk.
Includes pirated software, ROMS, emulators, hacking, and password cracking. IP spoofing or similar act and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold ASP-Host.co.uk harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against ASP-Host.co.uk, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless ASP-Host.co.uk against liabilities arising out of;

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with ASP-Host.co.uk' server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from ASP-Host.co.uk' server.

DISCLAIMER

ASP-Host.co.uk will not be responsible for any damages your business may suffer. Its the customers responsibility to keep backups of any web files, E-mails or additional services such as databases. ASP-Host.co.uk makes no warranties of any kind, expressed or implied for services we provide. ASP-Host.co.uk disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by ASP-Host.co.uk and its employees. ASP-Host.co.uk reserves the right to revise its policies at any time.

Complaints

Please e-mail any complaint to services@asp-host.co.uk. Our service team will review your comments and provide an answer to your questions.
Copyright Asp Host 2009